Returns & Exchanges
Please note: Customers statutory rights are not affected by our returns and exchanges Policy.
In effect if by any chance that an item is faulty in any way,we will repair,replace or refund.
If the issue is to do with an error in the personalisation on our part,such as misppeling.We will immediately fix the error as soon as possible and apologise accordingly. If the error is on the customer side we cannot accept a return or refund the item. So when making your order check and double check all details you enter.
RETURNS & EXCHANGES
Returning an unwanted item
Every Central T-Shirts garment is individually produced before dispatch checked for any issues.We must be notified within 7 working days of recieving an order of any errors or problems.
We can only refund the credit card used for the original transaction and after we have received the item back into stock. We cannot offer cash as a refund option. We will only refund delivery/postage costs if the return is a result of our error with the item as shipping charges are paid to a third party courier company and are non refundable. We cannot refund an item if it is returned after the grace period. Please do not return any item without notifying us before hand.
If an item returned is found to be ineligible for return/refund/exchange for reasons stated within these terms, the customer will be responsible for the shipping costs we incur to send the item back.
It is the customers responsibility to ensure goods are delivered back to us.
What about personalised products?
Bespoke or custom made items to customer requirements may not be exchanged for any reason other than goods being defective as these are not regular store items and are not eligible for re-sale.
How to send your item back
Returns should be folded and packaged in a manner that protects the item. Please take care to return the garment to us in the same manner that you would return an item to a high street store. Please understand that the item you return must be eligible for resale and begs the question "Would I buy it if I saw it in a store in the condition I am returning it?". We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.
We cannot accept returns that smell strongly of (cigarette) smoke, body odour, aftershave/cologne, perfume, cooking/food or are stained with make up. We will not accept returns or exchanges for any item that has been washed in any way, dryed in a dryer, or damaged/stained/marked/skuffed in any way.
Please keep your invoice if you would like to exchange an item. If you require a refund or exchange for any reason you must return the item in all it's packaging, along with your original purchase invoice (keep a copy for yourself) and a brief note explaining who you are and why you are returning the item and it will be dealt with as soon as possible. It is best to keep your purchase invoice apart from your return item to avoid any ink transference from invoice onto garment in cases where the package may get wet which would render your return ineligible.
Send your returns to us at.
Unit 265 Blanchardstown Town Centre
Blanchardstown, Dublin 13,
Rep Of Ireland.